Outlook won't accept my password

Outlook won't accept my password

If Outlook won’t accept your password and you know you’re using the password for your email account, you might have an email account that requires additional security.

Gmail, Yahoo, iCloud, Outlook.com, and AOL accounts all use two-factor authentication to help verify that you’re the person trying to access your email account.

To add your email account to Outlook, you’ll need an app password, also known as an application password. This is a different password than your regular email account password. One way you'll know you need an app password is if you see the following message: 2-factor authentication is set up for your account. Please sign in using your application password.

The steps to obtain an app password are different for each email provider. Please contact our support desk to assist with this. 

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